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In the current digital era, changes in lifestyle and consumer habits affect the business world, especially Micro, Small and Medium Enterprises (MSMEs). In response to these changes, many MSMEs are starting to switch to Omnichannel strategies to expand their reach and increase turnover. Omnichannel is an approach that integrates multiple sales and communications channels so customers can interact consistently across multiple platforms. In response to this challenge, Jasnita not only follows trends, but also becomes a pioneer in providing a better experience for customers.

 

Omnichannel is not just a trend, but rather a strategic approach that integrates various sales and communication channels. By combining the power of physical stores, websites, social media and mobile platforms, MSMEs can create a consistent and comprehensive experience for their customers. The importance of Omnichannel lies in its ability to create seamless connectivity of multiple channels. Customers can interact with brands across multiple platforms without feeling disconnected or experiencing difficulties. In a broader sense, Omnichannel provides opportunities for MSMEs to build deeper relationships with customers, while increasing operational efficiency and optimizing sales potential.

 

Multichannel Benefits for MSME Businesses

Wide Reachability: With Omnichannel Jasnita, you can reach potential customers on various platforms, from physical stores to social media such as Facebook, Instagram, Twitter, Telegram, websites, even WhatsApp Business. This allows you to reach a wider audience.

 

Consistent Customer Experience: Omnichannel Jasnita provides a consistent shopping experience for customers, whether they shop directly in store or via online platforms. Features such as chat bots and auto reply interactions are fast and responsive, increasing customer satisfaction.

 

Increased Sales and Conversions: With the integration of all sales channels, you can increase your chances of attracting consumers and converting them into buyers. Sophisticated dashboards allow you to track sales performance in real-time and identify relevant trends.

 

Jasnita Multichannel Features

l Chat Bot: The integrated chat bot feature allows you to provide 24/7 customer service. Chat bots can provide quick answers to customers' common questions and direct them to products that suit their needs.

l Auto Reply: With the auto reply feature, you can reply to customer messages automatically, even when you are inactive. This ensures that any questions or messages from customers are not missed, increasing customer satisfaction levels.

l Sophisticated Dashboard: Omnichannel Jasnita is equipped with a sophisticated dashboard, giving you access to real-time sales data. You can track sales, analyze trends, and make decisions based on accurate and detailed information.

l Complete integration: Jasnita provides complete integration with various e-commerce and social media platforms, including WhatsApp, Instagram, Facebook, and others. This makes it easy for you to manage all sales channels from one unified platform. No more switching between applications, resulting in shorter response times.

 

In the face of increasingly fierce competition, implementing an Omnichannel strategy is the key to optimizing your business. With superior features such as chat bots, auto replies, and sophisticated dashboards, Omnichannel Jasnita offers a complete solution to increase sales and expand the reach of your business.

 

 

 

PT Jasnita Telekomindo Tbk.
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