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PT Jasnita Telekomindo, Tbk Accompanying BPJS Kesehatan Present at the 17th ISSA International Conference on Information and Communication Technology in Social Security in Bali
Bali, 6 March 2024 - PT Jasnita Telekomindo, Tbk participated in the 17th ISSA International Conference on Information and Communication Technology in Social Security, which was held in Bali on 6-8 March 2024, which was attended by 400 participants, 126 institutions, 77 countries . Present to accompany BPJS Kesehatan in the WhatsApp Business Pandawa BPJS Health service, PT Jasnita Telekomindo, Tbk as the service provider, represented by Mrs. Sri Akhadah as Commercial Director (Smart Cities & ICT).
The conference focuses on demonstrating how data-driven digital transformation has enabled social security institutions to innovate in digital services and achieve their institutional goals. The conference will also highlight how secure use of data helps build resilience and anticipate how new and evolving ICT paradigms will continue to drive digital transformation.
Therefore, this event is an opportunity for PT Jasnita Telekomindo, Tbk to introduce the evolution from call center services to contact centers, which has now become Jasnita's main focus. As a company that continues to grow, Jasnita understands how important it is to provide integrated and effective communication services to customers. Jasnita Contact Center services provide various communication channels in one channel, such as WhatsApp Business Platform, VoIP, Social Media such as Facebook, Instagram, Twitter and Telegram, as well as JasMeet video meetings. Jasnita believes that with this service, it can help companies and institutions such as BPJS Health in increasing productivity and quality of service to the community.
Apart from that, PT Jasnita Telekomindo, Tbk also has the honor to collaborate with BPJS Kesehatan in developing the latest innovations in non-face-to-face administration services through the Pandawa application. One of the innovations that we introduced is facial recognition technology which allows identification of selfie data with the photo on the KTP held by BPJS Health participants when taking a selfie. Apart from that, Jasnita also introduced innovation in reading KTP and Family Card number data using Optical Character Recognition (OCR) Technology, a technology that extracts text from images. This technology accelerates GIF, JPG, PNG and TIFF images, which can speed up the data input process up to 8 times.
As additional information, PT Jasnita Telekomindo, Tbk is currently the 2023 Pandawa service provider, and has been designated as the winner of the 2024 to 2026 New Pandawa tender in the procurement of Omnichannel services. The services we offer in the New Pandawa application include information, changes in membership data administration, and complaints, and Jasnita's Omnichannel features are proven to be able to support Pandawa in providing excellent service.
Jasnita is committed to continuing to provide the best innovation in communication technology services, as well as providing full support to companies and institutions in improving efficiency and quality of service to the community.
If you need Contact Center services, don't hesitate to contact PT Jasnita Telekomindo, Tbk.
PT Jasnita Telekomindo Tbk. Directors