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Revenue of PT Jasnita Telekomindo Tbk. up throughout 2022
PT Jasnita Telekomindo Tbk. recorded marketing sales of IDR 88 billion throughout 2022. This realization increased by 21% compared to the previous year. This acquisition was received from sales of Call Centers, Whatsapp Business API, Jascloud, and Omnichannel, and consolidation with JAST Business Entities, PT Sakti Makmur Pratama and PT Dimensi Ruang Digital. In addition, due to the takeover of PTE LTD's PH1 Innovax Call Center shares which JAST has completed by 90.91%, JAST's revenue is projected to double, in 2022, compared to the previous year.
Sales of Call Center services increased by 19% compared to 2021, currently, Jasnita's Call Center service has evolved into a Contact Center, which can be integrated with Omnichannel and also the Whatsapp Business API, where in early 2021 JAST has become the official partner of the Whatsapp Business API. With a verified symbol or tick on the brand that owns the WhatsApp Business API number. This can increase customer trust in the brand, and avoid fraud. WhatsApp Business API users can send chain messages that are informational to many contacts at the same time. Several people can use one WhatsApp Business API number simultaneously and in different locations.
On the other hand, many clients feel helped by another JAST service, namely Omnichannel, which is considered able to integrate digital and conventional ecosystems. Not only that but Omnichannel is also considered capable of bringing MSMEs in a more digital direction. Omnichannel is a multifunctional channel, where agents can answer questions/complaints from customers not only by telephone but also via chat/messages/social media, which makes it easier for users to get what they need, be it information, products or services.
In addition, based on the decision of the Extraordinary GMS in December 2022, the Company has a license to provide Human Resources, in this case, Call Center Agents, so that companies using Call Center services can simultaneously use agents from the Company, including training for each agent.
As previously stated, the acquisition of shares of PH1 Innovax Call Center PTE LTD, a company engaged in the field of Call Centers in Singapore, had a good impact on JAST's revenue.
In addition, JAST can expand its market share in Singapore and transfer knowledge on the implementation of Call Center services. It is also planned to use the Omnichannel JAST service by a subsidiary of PH1 Innovax Call Center PTE LTD, namely Connect Center PTE LTD, to strengthen the synergy between PT Jasnita Telekomindo Tbk and Business Entities.
The company hopes that this increase can be a good thing in the new year.
PT Jasnita Telekomindo Tbk
Board of Directors